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We're always glad to hear from readers. Whether you've spotted something that needs updating, have a question about how we put our reviews together, or simply want to share your thoughts on the site, our team is here and happy to help.

What We Can Help With

Drop us a line if you'd like to flag an inaccuracy in one of our casino comparisons, suggest a site we haven't yet covered, or ask a general question about how Non GamStop Casinos works. We take editorial feedback seriously and review every message we receive.

You're welcome to reach us at info@scaleup-awards.co.uk. We aim to reply within a few working days, though during busy periods it may take a little longer. Either way, we do read everything that comes in.

What Falls Outside Our Remit

We're an independent review and comparison site, so we have no access to any casino platform, player account, or transaction system. If you're dealing with a deposit that hasn't landed, a withdrawal query, a bonus dispute, or any other account-level issue, you'll need to contact the casino's own customer support team directly — they're the only ones who can look into it.

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